

Book a visit
Book a coffee machine
repair visit.
One short form books a coffee machine visit, and no card details are asked for. Nothing is owed until someone has tested the machine and explained what the repair involves.
Mon–Sat, 8am–8pm
- Three short steps
- Price before any work
- No payment to book
Book a visit
Three short steps, about a minute.
or call (844) 551-4777
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What the form asks,
and why.
What you write is read before the van sets off, which raises the odds that the seal, the sensor or the milk part your machine needs is already on board. The form binds you to nothing, and a price is only ever given once the cause is found.
Have the model number to hand if you can find it: where the model plate is covers the usual places.
Rather talk? (844) 551-4777Step oneThe machine and its trouble
Built-in with a tank, plumbed built-in, countertop bean-to-cup or manual espresso, the make, and whether it pours nothing, pours thin or cold, will not grind, jams at the brew unit, leaves the milk flat, leaks into the tray or the cabinet, or shows a message. That tells us who to send and which seals, sensors and milk parts to bring.
Step twoA day that works
Morning or afternoon, on whichever day fits around work, the school run and everything else.
Step threeGetting to the machine
Whether it is built into a tall cabinet, sits on a counter or runs from a water line, where the shutoff for that line is, and a phone number for the day. Owner or tenant, a gate code, a parking spot, a dog that greets visitors: every detail saves time.
After you book,
the visit.
The three steps above are the booking. These four are what happens once a technician is in your kitchen.
What repairs costA test cup, step by step
The technician pours a coffee and a milk drink while watching the grinder, the brew unit, the pump pressure and the heat, then tries the rinse, the sensors and the water supply one at a time. A built-in is slid out of its cabinet and the housing opened by the technician, with the power off.
The price, then the part
You hear what failed and what setting it right comes to in the same conversation, then decide. When a new machine makes more sense than the part, the technician tells you plainly.
Common parts on the van
Brew-unit seals and O-rings, milk tubes and connectors, drip tray and grounds sensors, water filters and descaling agent usually travel with us. A brew unit, a grinder, a pump, a heater or a control board is made for one model and gets ordered; with the model number in the booking, the order can go in before the visit.
Pouring before we leave
With the part fitted and the covers closed, the machine pours an espresso and a milk drink in front of you, the cup is checked for heat and volume, a rinse cycle runs clean and the machine is handed back brewing.
Before the
technician arrives.
Three things that make the first visit the only one.
What a code meansKeep it off after a leak or a smell
After water in the cabinet, steam spraying, a burning smell or a breaker that tripped, do not switch the machine back on to see if it happens again. Leave its power off, close the water shutoff on a plumbed unit, and wait for us.
Note what the display says
A descale prompt, a number, a symbol for the tank or the grounds, a light that blinks: write it down or take a photo. A message without the make and model beside it tells only half the story.
Clear the way to it
Empty the drip tray and the grounds container, take the cups and canisters off the counter or the ledge in front of it, and clear the cabinet below a built-in. Think back to when it started: a new bag of beans, a skipped descale, a move, an outage, a tank put back crooked.
Where we
come out.
Nine metros. If your street is not listed, give the address in the form and we will say straight away.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about booking.
Does it cost anything to request a coffee machine visit?
Where is the model plate on a coffee machine?
Can I book the coffee machine repair by phone instead?
What happens if my coffee machine is not worth fixing?
Not ready to book?
Start from what it is doing.
Every symptom we see, what each one usually means, and the causes in the order they are worth checking.