

Checks you can make from the front
Troubleshooting
guides.
The checks a coffee machine owner can make safely, from the power key and the water tank to the drip tray, the grounds container, the brew unit where the manual lets it out, and the model plate, and exactly where to stop and book.
Mon–Sat, 8am–8pm
- Three guides
- Read before you book
- Says where to stop
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Troubleshooting,
guide by guide.
This section is for the checks you can do yourself before anybody is booked, and for reading what the machine is already telling you. Every check stays on the outside of the coffee machine or behind the front door the maker expects you to open: the tank, the beans, the trays, the display, a removable brew unit and the data plate.
All 18 guidesChecks you can make from the front.
A coffee machine talks more than most appliances. It asks for water, beans and cleaning, it counts toward descaling, and it reports numbered codes when an internal check fails. Knowing which of those messages is a request and which is a report saves both a wasted visit and a missed warning.
The guides here cover built-in coffee systems in a tall cabinet, plumbed units that fill from the house supply, countertop bean-to-cup machines and manual espresso machines. Where the makers disagree, as they do on restart times and on where the plate sits, the guide gives each one's own instruction.
Each guide also marks where to stop. A breaker that trips again, water spreading toward an outlet or into the cabinet, a burning smell and steam from the wrong place end the checks at once. Opening the housing or sliding a built-in out of its opening is never part of them.
Not sure where to start?The short answerCoffee machine checks before booking: power, water, beans, trays and one test drink
These coffee machine checks before booking cover the outside of the machine only: power and the breaker, the tank or water valve, beans, the drip tray and grounds container, the door and a removable brew unit, then one test drink with notes.
The short answerReading the coffee machine display: reminders, container prompts and numbered codes
Coffee machine display messages fall into three groups: maintenance prompts on a schedule, container prompts from sensors, and numbered codes.
The short answerFind the coffee machine model plate behind the front door or under the base
The coffee machine model number is printed on a data or rating plate.
When reading
is not enough.
If the checks in these guides did not settle it, the visit picks up from there, stop by stop.
What repairs cost- 01A test cup, step by step
- 02The price, then the part
- 03Common parts on the van
- 04Pouring before we leave
The problems
these answer.
Each has a page of its own, with the causes in the order worth checking.
All 17 problems
Questions about
troubleshooting.
Which guide should I read first?
Do I need any tools?
Can a restart fix a numbered code?
Why do you ask for the model and serial number?
The other
sections.
Split by what you are trying to find out rather than by which part of the appliance it concerns.
All guides
Water, heat and hygiene
Choosing and comparing
Start from your question
The four questions most visits start with, each with the guide that answers it.
18 guidesWhere to start Where to startBack to your everyday
Let’s get your coffee machine working again.
Three short steps online, or one call. Tell us what you are seeing and pick a window that works.