

Water, cabinet, power and filter
Installation and setup
guides.
Setting the water hardness and the filter for your water, connecting a plumbed coffee system to the supply, and fitting a built-in so its cabinet, rails, ventilation and power are right the first time.
Mon–Sat, 8am–8pm
- Three guides
- Read before you book
- Says where to stop
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Installation and setup,
guide by guide.
A good share of the coffee machine calls we see were set in motion on the day the machine was fitted. A hardness setting left at the factory value, a filter cartridge that was never registered, a supply line kinked behind a built-in, a cabinet closed tight so steam has nowhere to go: none of these is a failed part, and no part replaced will cure them.
All 18 guidesWater, cabinet, power and filter.
The guides in this section follow the order in which a new machine meets the house. First the water: how hard it is, what the machine needs to be told and whether a filter cartridge is worth fitting. Then, for plumbed models, the cold supply line and its shutoff valve. Then the tall cabinet: cutout, shelf, airflow, outlet and the height that makes the machine comfortable to use.
They describe the work the makers' installation manuals assign to a plumber, an electrician or the installer, so you know what should happen and what to ask for. They do not ask you to cut into a water line, add an outlet or slide a built-in in or out of its niche; those steps are for the trade.
Read them before a remodel is drawn, when a new machine is on order, after a move to a house with different water, or when a machine that behaved well for years starts asking for descaling far more often than it used to.
Not sure where to start?The short answerHard Water and the Coffee Machine Filter: Test Strip, Hardness Level, Cartridge
Coffee machine water hardness is set once, at first use, from the test strip in the box or your water utility's figure.
The short answerConnecting a Plumbed Coffee System: Cold Line, Shutoff Valve and Pressure
A plumbed coffee system water connection is work for a qualified plumber or installer, done with the power off and the supply shut.
The short answerFitting a Built-In Coffee System: Cutout, Airflow, Outlet and Height
Built-in coffee system installation starts with the cabinet: a cutout to the manual's size, a full-width closed shelf when the machine sits above another appliance, ventilation openings the maker specifies and a grounded 120-volt outlet on a suitable circuit.
When reading
is not enough.
If the checks in these guides did not settle it, the visit picks up from there, stop by stop.
What repairs cost- 01A test cup, step by step
- 02The price, then the part
- 03Common parts on the van
- 04Pouring before we leave
The problems
these answer.
Each has a page of its own, with the causes in the order worth checking.
All 17 problems
Questions about
installation and setup.
What should I set on a new coffee machine before the first cup?
Can I connect a plumbed coffee system to the water line myself?
What does a built-in coffee machine need from its cabinet?
The coffee machine was fitted recently and the shelf is damp. Is that normal?
The other
sections.
Split by what you are trying to find out rather than by which part of the appliance it concerns.
All guides
Water, heat and hygiene
Choosing and comparing
Start from your question
The four questions most visits start with, each with the guide that answers it.
18 guidesWhere to start Where to startBack to your everyday
Let’s get your coffee machine working again.
Three short steps online, or one call. Tell us what you are seeing and pick a window that works.